Last updated: January 5, 2026
METATENSOR PTY LTD ("Metatensor", "we", "us", or "our") develops Zoki, a family-friendly mobile application that gamifies household chores for children ages 4-14. We are incorporated in Australia and operate globally. This Privacy Policy explains how we collect, use, and protect information when you use the Zoki mobile application and related services (the "Services").
By downloading or using Zoki, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
Zoki is designed for families. We understand the importance of protecting children's privacy and are committed to complying with:
Important: Only parents or legal guardians may create Zoki accounts. Children use supervised profiles created by their parent within the parent's account.
When a parent creates an account, we collect:
Note: If you use Apple's "Hide My Email" feature, we only receive Apple's relay address, not your real email.
When a parent creates a child profile, we collect:
What We Do NOT Collect from Children:
To provide the Services, we store:
This data syncs across devices within the family account.
When you subscribe, we receive from Apple App Store or Google Play:
We do NOT receive or store your payment card details. All payments are processed securely by Apple or Google.
We collect anonymous analytics in a privacy-preserving configuration:
What We Collect:
What We Do NOT Collect:
We use analytics solely to understand feature usage, measure advertising effectiveness, and improve app stability. We do not build advertising profiles or target ads to individuals.
Certain data stays on your device only and is never uploaded to our servers:
Photo Privacy: If parents enable photo verification for tasks, these photos are saved to the device only. Zoki never uploads or transmits photos.
All permissions are optional. The app functions without them:
We use collected data to:
We explicitly commit to NEVER:
We share data only with essential service providers who help us operate the Services:
Each provider is bound by data protection agreements and may not use Zoki data for their own purposes.
Data Shared with Other Users: Family members within the same parent account can see shared quest and pet data. Zoki has no social features, public profiles, or user-to-user communication.
Where GDPR applies, we rely on:
You may withdraw consent at any time through app settings or by contacting us.
As a parent, you can:
We collect only what is necessary:
Parents can request account deletion from Profile → Settings → Delete Account. You can cancel within 30 days; after that, all data is permanently deleted.
Our service providers may process data in the United States, European Union, and Australia. For transfers outside your home country, we rely on Standard Contractual Clauses and Data Processing Agreements.
We implement appropriate security measures including:
No system is perfectly secure. We encourage parents to use strong device passcodes and keep sign-in credentials private.
We may update this Privacy Policy for legal, operational, or feature changes. When we do, we update the "Last updated" date and provide in-app notification for material changes. We will never retroactively reduce protections for data already collected.
Questions, concerns, or requests regarding this Privacy Policy:
Email: sup@metatensor.net
Company: METATENSOR PTY LTD
Address: North Tce, Adelaide, SA 5000, Australia
For GDPR data subject requests, we respond within 30 days.
| What We Do | What We Don't Do |
|---|---|
| ✅ Collect nicknames (not real names) | ❌ Collect children's personal information |
| ✅ Store quest data securely | ❌ Upload or access photos |
| ✅ Use anonymous analytics | ❌ Track users with advertising IDs |
| ✅ Process subscriptions via Apple/Google | ❌ Share data with advertisers |
| ✅ Allow complete data deletion | ❌ Sell any personal data |
| ✅ Require parental account for all access | ❌ Allow child-to-child communication |